When you have a week full of crazy days at work! Allen and I have both had a rough week. It's been stressful...to say the very least. People seriously need to start at least acting like they care about something other than themselves. I don't care if it's true. They can pretend...just as long as we don't have to deal with their grumpy butts!
Oh, and I found out something new about myself today. Did you know that as a customer service rep, not only must I bring my magic wand to work every day, but I must also for each and every caller exercise my amazing telepathic skills. That's right! I am a mind reader, or at least that's what I was told by my very first caller of the day, in several more screaming words than just "mind reader". "YOU PEOPLE (I just love it when someone uses that line...it makes me feel all warm and special inside because it means I am no long me, I become the collective, multiple persons all at one time, people!) , YOU PEOPLE SHOULD HAVE KNOWN! YOU CAN'T TELL ME YOU DIDN'T KNOW! I CAN'T BELIEVE YOU DIDN'T KNOW THAT!"
"Ma'am, you are absolutely right. I am so sorry that I didn't know that when you asked me this question, you were really asking me exactly the opposite and three other questions at the same time. You know, I truly do apologize. See when I first get to work in the morning, my telepathic abilities aren't fully warmed up. You really should trying calling in after lunch. If you wait til then , you won't even have to ask your questions. I will just give you all the answers. Or better yet, on a really good day, you won't even have to call, because sometimes my amazing mind reading skills are SOOOO strong, I can anticipate your very phone call before you pick up the phone . Heck, I'll call you!"
PSHHHH!!!!!! "YOU PEOPLE" COME ON, AND GET REAL! NO ONE IN CUSTOMER SERVICE IS A MIND READER! (Granted is our jobs to anticipate your questions and give you as much information as possible, I feel do a very good job "reading people's minds" but regretably we are still human. If you NEED to know something that is so important to you , then you'd better darn well ask the question! And if you don't, and something doesn't work out for you, don't call me screaming!)
Or how bout this one from Allen: Car wash door is shut, sign says, "CAR WASH OUT OF ORDER", man says, "You're car wash isn't working?" Allen says, "No, it's not." Man turns to Allen's co-worker and says, "Really?" (As if his coworkers magic wand works better than Allen's.)
What Allen should have said was, "No, we have just decided to play a joke on all of our customers today. It's really working...go right ahead. Oh, and smile for the hidden camera."
BIG DEEP BREATH......whooooooo....tomorrow is Friday. Thank goodness!
0 comments:
Post a Comment