Well, I went to work today without my magic wand. What was I thinking? Did you know that insurance customer service reps are also magicians? We may appear normal on the weekends and evenings, but come Monday morning 8:00 a.m., we don our capes and top hats, to work magic all day without an appreciative audience. All week we pull rabbits out of hats and saw people in half, but sometimes, on that rare occasion, we get to work without our magic wands and then all hell breaks lose.
I am only halfway kidding.
Today, I dealt with the second most rediculous person I have ever spoke to in my entire life. Picture in your mind a three year old boy, throwing the worst temper tantrum you have ever seen. Now put a dress shirt and tie on him, and hand him a phone. This is the man I spoke to today. This man was screaming at me that he hoped our conversation was being recorded so he could give it to the media ( <--- sure sign of a rational person here), and I wanted to tell the jerk, "I freakin hope so too. That would be great! Then the rest of the world might have a chance to get a glimpse of the kind of crap I have to deal with in my position sometimes. Then the rest of the world could hear how completely rediculous and irrational you are being. Possibly you would hear yourself and realize what a forty year old BRAT you are! (The recently released Christian Bale rant, if you've heard it, this is comparable...times two.) I won't go any further into the graphic details of this, needless to say I had to transfer the guy to a supervisor, since he was demanding to speak "Mr or Mrs Blue Cross" RIGHT NOW. This jerk's lucky I really don't have a magic wand because if I had one I'd turn him into a toad. A big fat toad.
I'm writing a book about this, I really am, so thank you, Mr. You better believe I know your first and last name you dumb jerk, you've given me more material for my writing. Just a thought to throw out there for anyone who happens to stumble upon this post. The reason we teach our children the golden rules, is so that when they grow up they can be functioning contributing members to our society. If you grow up and you forget these rules, I'm telling you, you will end up being one of the forgotten ones. I like to think I'm very good at my job. I care deeply about customer satisfaction. I feel for people when they are experiencing problems with something as important in their lives as their health insurance coverage. I do always try with everything in my nonmagician power to help people get their problems fixed. I help people who are rude, and couldn't care less that the person trying to help them on the other end of the phone is believe it or not another human being, every day; but I am going to do more and go farther for that person who is going to LET me help them. Interrupting my every other word with shouting or expletives is NOT letting me help you, and you will not get the answer to your questions or the solution to your problem until you let me help you. People who say "the squeaky wheel get's the grease... " I say, "Forget you! The squeaky wheel gets thrown in the trash!"
Big deep sigh....tomorrow's a new day.
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